Appointment Center Representative Job in New Bedford, Massachusetts

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and attention to detail
• Schedule project consultations and follow-up appointments
• Coordinate with project managers and field teams to ensure clear, consistent communication
• Maintain accurate customer records in our CRM system
• Provide an excellent first impression and ongoing support to potential and existing clients

Skills & Requirements:

• Must be bilingual in Portuguese or Spanish
• At least 1 year of customer service or call center experience (preferred)
• Excellent verbal and written communication skills
• Strong time-management and organizational skills
• Proficient in Microsoft Office and CRM tools
• A team player with a positive attitude and leadership potential

Join Couto Construction today and be part of a team that is shaping the future of residential construction. If you are ready to make a difference, apply now! Please submit your resume, along with a cover letter highlighting your relevant experience and why you are interested in working with Couto Construction.

Couto Construction is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Today:

If you're looking to be part of a forward-thinking company that values its team members and empowers them to grow, we encourage you to apply. Submit your resume along with a cover letter describing your relevant experience and interest in joining Couto Construction.

Work setting:

Call center
In-person
Office

Experience:

Customer service: 1 year (Preferred)

Work Location: In person